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CANCELLATION POLICY
Wild Tours, hereinafter WT, reserves the right to make any changes to the tours, including but not limited to changes of itinerary or timings due to severe weather conditions, force majeure, or any other factors, at any time. WT will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may apply.
Subject to these terms and conditions, you may have then the choice of accepting an offer of alternative tour arrangements if any is available or canceling your booked arrangements receiving any applicable refunds if any. WT reserves the right to cancel or alter tours, pending full refund, for reasons of safety or feasibility. If any excursion must be abandoned through force majeure or difficulties on the route, the best possible refund will be arranged according to the circumstances, however, if due causes whether they be, are completely out of the control of WT no compensation may apply.
WT will agree on refunds for all canceled tours if applicable, in its sole discretion. In order to claim or process a refund, customers must send a refund request to reservations@wildtours.com within 15 days of tour´s date.
In case of cancellation by the customer, WT will make every effort to ensure the best protection for you. However, late cancellation can result in compensation claims from WT. All cancellations must be sent to WT by e-mail to reservations@wildtours.com
In accordance with standard business practices, WT is obligated to charge customer’s cancellation fees at a percentage of the full price as follows:
If cancellation occurs more than a week before departure – FULL REFUND.
If cancellation occurs within a week and the previous 24 hours before departure - 80% REFUND.
If cancellation occurs less than 24 hours before departure – NO REFUND.
NO-SHOWS ARE NOT REFUNDED.
No refund will be made to any customer, if once at the meeting point, changes their mind and chooses not to participate on the tour, for any circumstances such as weather conditions, when in accordance with WT the tour is safely operable.
PRIVACY POLICY
GENERAL INFORMATION
Dear customer, thank you for visiting Wild Tours at www. wildtours.com, hereinafter referred to as WT. this Privacy Policy section informs you about the terms and condition we are committed to comply to protect your privacy and the integrity of your personal information. Please read it thoroughly, we had tried to write it in order than any layman can read it and understand it.
YOUR CONSENT
Above anything else, be aware that by using or accessing this website and its content, you consent to abide by the terms and conditions herein stated.
WHAT INFORMATION WT DO COLLECT
WT collects no personal information beyond what you freely and voluntary disclose to us for registering in any of our tours, phone conversations, names, dates and anything related to organize and provide you with the service you are interested in. WT DO NOT use this information to attempt to sell or push anything else nor disclose this information to third parties. We basically use it to provide you with the final service you payed for.
We may gather any of the following data from you:
Regular email exchanging whether it be for us to confirm your reservation or any inquiring or questions you may have.
Your record of bookings and preferences
Information corresponding to any particular reservation such as name, number of adults and children, time, date, location, where are you going to be staying at and when.
We do not collect credit card payment information from you, instead, PayPal and its related services actually process and take care of your payment data.
We may require and keep information from you when reporting a problem or a service mismatch.
We collect no personal data from you, but the necessary, to provide and deliver our services to you.
Standard intercommunication between our site and your computer. This information is actually not actively provided by you, but the current internet technology requires the identification of your Internet Protocol (IP) Address, even though it is conventionally not classified as personal information, it can be traced back until your internet provider.
Another topic related with the information you provide are your comments and written contributions.
You can freely contribute to WT’s webpage content by commenting your own experiences about our services or rating the contributions and experiences of other users. Any personal information you decide to publicly disclose as part of your contribution is completely up to you and WT has no control on the eventual use any other user can do of it.
HOW DOES WT USE YOUR INFORMATION?
We do use your booking information for booking administration and to manage our obligations after agreeing to provide services for you as well as to contact you for notifying any changes or pertinent information regarding your purchase.
COOKIES
WT uses NO cookies nor any other technology to store within your computer. Cookies are widely use to collect information from your browser such as to identify you as a former visitor, preferences and even to configure the advertising based on your internet behavior. WT have no intention to influence on you nor push to sell you anything.
STORAGE AND SECURITY MEASURES
To safeguard all information that we gather from you, we use a third-party secure and remote location to site our servers and data. All intercommunication is protected with the available technology and a protocol of controlled access. We do not store payment information as it is handled by PayPal+.
THIRD PARTY INFORMATION DISCLOSE
WT do not share, trade or transfer your information to third parties whether they be suppliers, affiliates or distributors, however, you may supply information to some distributors before you have actual contact with WT, even though we partner to trusted companies, we have no control on their information security procedures and who else may have access to your information.
EXTERNAL LINKS (THIRD PARTY LINKS)
With the express intention, of providing a simple and easy browsing experience within www. wildtours.com, WT doesn’t have third-party links, exception made for PayPal, which process our collection procedures for its well-known trust and security.
E-MAIL COMMUNICATIONS YOU CAN EXPECT TO RECEIVE FROM US
You may expect to receive booking confirmation and other related formalities via e-mail. WT won’t e-mail you with marketing purposes unless you require specific information about any of our products. WT values your privacy.
CHILDREN’S PRIVACY
WT’s site does not target children neither young underage teenagers; its content is directed to adults. In Mexico the legal age-of-majority starts at 18 years old, age of which persons assumes the responsibility and consequences of their actions and decisions. We expect people selecting their tours, booking and buying with us do it on their own free will. If for any reason WT detects the arrangements are not done for adult responsible people, WT will proceed to cancel all due arrangements and erase all minor’s personal information.
WT doesn’t receive nor service minor guests if no parent or legal tutor is personally supervising and taking care of them.
CHANGES TO THE PRIVACY POLICY
As a result of a continuing evolution on technology, and local and international legislation in favor of the privacy of internet users, we may, at any time, change, renew or improve the terms of the present policy which will only apply on data gathered from the date herein disclosed. This policy was last modified on May 25, 2018.
TERMS & CONDITIONS
Thank you for trusting Wild Tours (hereinafter referred to as WT) for finding your dreamed vacation! Please be sure to read these terms carefully before using or purchasing any tour on www. wildtours.com. By start using it you agree and abide by the following terms of use:
General
Your booking expressly releases WT for any liability, of any kind, for such participation, including all of your personal belongings such as cameras, smartphones, handbags, etc., WT is not responsible for their loss, damage or theft while the tour is being operated. WT highly recommends you not to leave your possessions unattended at any time.
WT acts in good faith, and cannot be held responsible for any inconveniences find in the route, as defaults or weather-related delays, that are out of its control. WT also reserves the right to alter routes, itineraries or departure times, without prior notice, if the necessity arises. Customers are obligated to follow the directions of professionals, such as tour guides, regarding safety and regulations. WT does not assume any responsibility for accidents caused by reckless behavior, or failure to notify of any special or medical needs. Please note that your participation in any tour may also be subject to local laws and regulations.
Booking
Bookings occur through the website www.wildtours.com, any booking shall be deemed as an offer by you to purchase the tour of your choice. No contract between you and WT shall come into existence until WT accepts full payment and issues a confirmation invoice, your reservation may not be confirmed until availability is confirmed and you receive your electronic ticket in your e-mail. The booking customer accepts these conditions on behalf of all members of his/her party and is responsible for all payment due from the party.
By submitting a booking, you warrant and confirm to WT that you agree with these arrangements. You further validate that all information submitted is accurate and up to date to the best of your knowledge. WT does not accept liability for any problems which arise due to insufficient or inaccurate information provided by the customer.
Tour Descriptions
All of the tour descriptions at WT are verified and published by our team. In the extremely rare case, your tour does not represent the description read in www.wildtours.com WT will take full responsibility and any complaint should be resolved at the moment. Any claim regarding your tour must be addressed in the court of general jurisdiction in Cozumel and abide by the laws of Quintana Roo State and/or Mexico’s federal legislation.
Timings
It is customer´s full responsibility to make sure that all arrival and departure times/dates of their cruise, flight or hotel reservations are in accordance with the tour schedule, being aware of the possible time difference with Cozumel’s local time.
If your cruise or flight itinerary changes, please be sure to let us know as soon as possible to reservations@wildtours.com so we can arrange your accommodation on a different day and schedule. WT can only guarantee a full refund if your cruise or flight does not make it to Cozumel for any reason that is not under customer´s control.
Feedback
In case you have any comments regarding any tour, please be sure to contact your WT representative in the site or to WT’s customer service department at reservations@wildtours.com as soon as possible in order to provide WT with the opportunity to address it properly.
WT assumes no liability for comments that are not properly brought to our attention with sufficient notice for us to resolve or attempt to resolve them. Any comment made after the completion of a tour must be received within 30 days of the end of the tour. Client acknowledges and agrees that WT will not accept any liability for comments received after this period.
Prices
All of the posted prices on this website are in U.S. Dollars and they are subject to any changes at any time. As WT is fully committed to customers care and satisfaction, you can trust that WT will respect the price published at your booking time, even though if the prices changed before the operation.
RESTRICTIONS
Tour Participation
For your well being, certain legal requirements apply for you to participate in any tour, such as minimum age or medical conditions. It is customer´s responsibility to be aware of their selected tour restrictions, WT will not grant any refund if these requirements are not fulfilled and the tour participation is denied.
This also applies to any medical, allergic, diet (for tours in which a meal is included) or mobility conditions. Please be sure to let us know any details, we must be aware of in order to make the necessary arrangements for you to participate if possible.
The most fun way to gain knowledge about the remarkable history of Cozumel, a Caribbean island that which distinguished by its vast culture, beautiful beaches, landscapes & extraordinary places.
The adventure departs from the fiscal pier of the island, where we can take a look around the island center we'll enjoy a fun & warm environment.
The most emblematic places of the island will be our hotspots to take awesome pictures & keep them as a memory.
After a pleasant & educational trip, it's time to explore the downtown of the island, where we can find different stores and interesting places.
All aboard, the journey is about to start!
Tour Includes
Entrance & fees
Bottled Water
Sodas
Sodas
Meeting Place
For guests staying in the Northern:
hotel zone or downtown of Cozumel, the meeting point is Wildtours retail booth just in front of the SSA International Pier, at the Royal Village Shopping Mall.
For guests staying in the Southern:
hotel zone of Cozumel, transfer service does not apply, as Wildtours is close to these hotels. In this case, the meeting point is Wildtours location.
FOR GUESTS ARRIVING TO COZUMEL VIA CRUISE SHIP:
If you arrive at the Puerta Maya Pier:
Your meeting point is the Wildtours Retail Booth at the Royal Village Shopping Center. To get there, go through the pier terminal to reach the pier's outside sidewalk on Melgar Avenue and turn left, without leaving the pier's sidewalk, walk 100 yards past the traffic lights until you see the pedestrian yellow stripes crossing zone by the Royal Village shopping Center which you will easily recognize. Get across the street. The booth is a few feet from the end of the pedestrian yellow stripes on the other side of the street. Our representative will be waiting for you in uniform.
If you arrive at the SSA International Pier:
Your Meeting Point is the Wildtours Retail Booth at the Royal Village Shopping Center. To get there simply exit the pier, reach the outside gate and walk across the street by the pedestrian yellow stripes crossing zone, to the Royal Village Shopping Center. The booth is a few feet from the end of the pedestrian yellow stripes on the other side of the street. Our representative will be waiting for you in uniform.
If you arrive at the Punta Langosta Pier:
At the very end of the pier you will see the exit of the terminal. You will have to cross the street, you will find Taco Tequila, continue along Rafael E. Melgar Avenue, heading towards 11th avenue south, about 200 meters away, you will find a place with various stalls, which will be just after the Costa Brava Hotel. There, you will be able to identify the meeting place by seeing a spectacular advertisement with the image of Playa Mia, with yellow letters announcing “Home of the Beach Break”. Your meeting point will be in front Mayan Tatoo.
Trolley
$45.00 / Vehicle
3:00hours
Tour Timing
Check-in at meeting point (30 minutes prior departure time)
0:00 - Departure by trolley from meeting point
0:15 - Arrival at San José del Mar Church
0:30 - Historical explanation San José del Mar Church
0:35 - Departure from San José del Mar Church
0:60 - Arrival at Aviation Monument and Ixchel structure
1:20 - Historical Explanation aviation monument
1:35 - Departure from aviation monument
1:40 - Arrival at downtown´s main square
2:20 - Time for selfies and shopping (downtown)
3:00 - Departure to the meeting point
Due to the nature of this tour, it is rated as STRENUOUS, it involves physical exertion for extended periods of time. The terrain may be uneven and rough. They are recommended only for the physically fit and adventurous travelers.
Departure at 9:00 a.m. & 12:0o p.m.
Important Information
THIS TOUR WILL FEATURE ONE OF THE TROLLEY UNITS EQUIPPED WITH A LIFT FOR WHEELCHAIR BOUND GUESTS, IT WILL BE USED IN A FIRST-COME FIRST-SERVE BASIS, UPON REQUEST AND ACCORDING TO AVAILABILITY.
MAXIMUM WEIGHT THE WHEELCHAIR LIFT CAN SUPPORT IS 350 LBS.
FOR SAFETY REASONS, THE WHEELCHAIR MUST BE SMALLER THAT THE LIFT AREA, THE DIMENSIONS ARE LISTED ABOVE
PARTICIPANTS MUST COMPLY WITH ALL THE INSTRUCTIONS GIVEN BY THE STAFF.
UNDERAGE PARTICIPANTS MUST BE ACCOMPANIED, DIRECTLY SUPERVISED AND CARED FOR BY A RESPONSIBLE ADULT COMPANION, PARENT(S), OR LEGAL GUARDIAN AT ALL TIMES.
ANY PURCHASE OF ANY TYPE OF GOOD IN THE SHOPPING PORTION OF THE TOUR IS ENTIRELY AT GUESTS’ OWN EXPENSE AND RESPONSIBILITY.
WE RECOMMEND THAT GUESTS BRING COMFORTABLE SHOES, HAT, SUNGLASSES, AND COMFORTABLE CLOTHING
EASY ACTIVITY LEVEL.
PEOPLE UNDER THE INFLUENCE OF ALCOHOL OR ANY SUBSTANCE WILL BE DENIED TO PARTICIPATE IN THE TOUR AND WILL NOT RECEIVE ANY TOTAL/PARCIAL REFUND.
*PEOPLE IMPAIRED BY MEDICATIONS, GUESTS WITH MEDICAL CONDITIONS SUCH AS: HEART CONDITIONS, BACK/NECK/JOINT/MUSCULAR INJURIES, OR GUESTS WITH PHYSICAL SPECIAL NEEDS ARE ENCOURAGED TO NOT PARTAKE IN THE TOUR DUE TO ITS WALKING COMPONENT
COVID-19 | Book now. In case you need any change of date…read more (click).
If you need to change dates because of sanitary observance or any other reason, you can make your reservation valid through 2021.
We are also following the recommendations of the local and federal health authorities, in case of any change, we will timely notify you.
Our priority is and will continue to be safeguarding the health and safety of our visitors and team. It is time to be responsible for our health and that of everyone.
Wild Tours.
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Us and Canada
Tel:(011) (52) 987 800 1613
Cel:(011) (521)987 116 5960
Mexico
Tel:(01) 987 800 1613
Cel:(045) 987 116 5960
You can reach us on our toll free number (from the US or Canada) or local office number during office hours.
Monday through Sundays
from 09:00 AM to 08:00PM
All times are Eastern Standard Times
If you cannot call us or the lines are busy, please (request a call back)